Well I got charged for $17 earlier today for switching phone at Metropcs store. I didn’t argue back, the staff at the Metropcs said that they can switch it for me but they do not guaranteed that it will work because it’s not a metropcs phone. It was an unlocked phone though.
The existing phone was Samsung J7 Prime. The new phone is TCL 10L unlocked according to Amazon. This line is not mine though by the way, it’s for one of the family member. There is no guaranteed that it will work 100%, but they still charge $17 non refundable anyways.
I tried to do the switch by calling Metropcs customer service but apparently there was a high security password put in place that I forgot, and I don’t even know if it was me whom enabled that high security password, therefore I have to go to the nearest store. So we got the high security password recovered and also had the phone switched, seems to be working.
Just watch out. “Metro PCS does not charge activation fee. If you are a current MetroPCS subscriber and are switching to a different phone they will charge you a $15 fee in store for an ESN change. You can avoid this charge by doing the ESN change yourself on their website.”